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China Support
+86 181 1814 9844
Mon – Sat: 9AM – 7PM IST
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Defined service response windows so every request has clear expectations.
WhatsApp (Business Hours)
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Shipment Escalation
Emergency Escalation
Dedicated escalation support for active shipments facing critical issues.
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24/7 for active shipments only
Cargo held • Damage discovered • Critical shipment delays
Escalation Hotline
+91 87900 18787Calls are scheduled during working hours.
Working Hours (IST)
Everything You Wanted Ask
DDP Basics3
What does DDP mean?
DDP stands for Delivered Duty Paid. Under DDP terms, the seller (us) bears full responsibility and cost for delivering goods to your address in India - including all freight, insurance, export customs, import customs, and all duties (BCD, IGST, SWS). You receive the goods free of any port charges.
Why use DDP instead of FOB or CIF?
FOB and CIF leave customs, duties, and last-mile delivery to you. DDP means zero customs complexity - we handle everything. For India importers, this means no dealing with Indian customs, no surprise duty bills at port, and no logistics coordination at the Indian end.
Do I need an IEC (Import Export Code) to use your DDP service?
No. Under DDP, we act as the importer of record. However, if you plan to claim IGST as Input Tax Credit (ITC), you will need your own IEC and GSTIN. We can advise on the best structure for your situation.
Customs & Duties3
How do you calculate duties before quoting?
Our Operations Manager manually verifies the HS code, applies the current BCD rate, calculates SWS (10% of BCD), and computes IGST on the assessable value (CIF + BCD + SWS). This signed duty calculation is included in every DDP quote before goods move.
What if actual duties at the port differ from your quote?
We bear that risk - not you. Our DDP contract fixes the total price. If customs assesses a higher duty due to valuation or classification, we absorb the difference. This is the core benefit of DDP.
Do you handle BIS, FSSAI, or other import licences?
Yes. We support BIS (Bureau of Indian Standards) licence requirements for electronics, FSSAI for food products, and other product-specific certifications. We flag licence requirements upfront in the quotation stage - no surprises at the port.
Canton Fair & Sourcing2
How does Canton Fair support work?
Our Guangzhou team attends the fair with you (or on your behalf), handles Mandarin negotiation, inspects samples, consolidates purchases from multiple booths, and ships everything DDP to your India address.
Can you source products from China year-round?
Yes. Our on-ground teams in Guangzhou and Foshan identify verified suppliers, negotiate prices in Mandarin, and arrange samples for any product category - not just during the fair.
Timelines & Logistics3
How long does sea freight DDP take?
Typically 38–50 days door-to-door: 2–4 days consolidation, 18–28 days ocean transit, 9–11 days India customs, 1–3 days last mile.
Can I track my shipment?
Yes. We provide WhatsApp and email updates at every milestone - cargo ready, vessel departure, arrival at Indian port, customs clearance, and delivery confirmation with POD.
Do you deliver to cities other than Chennai?
Yes - PAN-India. JNPT, Mundra, Chennai, Vizag, Delhi ICD. Last-mile to any Indian city or warehouse included in your DDP price.
Pricing & Quoting2
How do I get a DDP quote?
Fill in our quote form or WhatsApp us. Share cargo category, weight/volume, pickup city, delivery state. Full DDP quote with BCD+IGST breakdown within 2 hours.
Are there any hidden charges?
No. Our quote includes all freight, insurance, BCD, IGST, SWS, and last-mile. The number you see is the final number you pay. Our Operations Manager signs off on every duty calculation before quoting.
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